801-330-9610

Warranty

At After The Rock we take pride in the quality of our work.
Our goal is to provide professional auto glass installation backed by dependable
service and a warranty you can trust.

Workmanship Warranty

Every auto glass installation performed by After The Rock is backed by our
Lifetime Workmanship Warranty.

This warranty covers defects in the installation or workmanship performed by
our technicians for as long as you own the vehicle.

Examples of covered workmanship issues may include:

  • Water leaks resulting from improper installation
  • Excessive wind noise caused by installation
  • Loose or improperly installed moldings or trim
  • Improper bonding of the installed glass
  • Other installation-related defects determined to be the result of our workmanship

If a covered workmanship issue occurs, we will inspect the installation and,
if determined to be covered under this warranty, repair or reinstall the glass
at no charge.

Manufacturer’s Glass Warranty

Replacement glass is manufactured by third-party manufacturers.
Any defects in the glass itself are covered by the manufacturer’s warranty,
subject to the manufacturer’s terms and conditions.

Manufacturer defects may include:

  • Optical distortion
  • Lamination defects
  • Manufacturing imperfections

If a manufacturing defect is confirmed, we will work with the manufacturer
to replace the affected glass in accordance with the applicable warranty.

 

Limited Warranty Notice

To maintain warranty coverage, the customer must notify After the Rock in writing of any alleged defects in glass, workmanship, or installation within thirty (30) calendar days of discovering the issue.

Failure to provide written notice within this 30-day period will constitute a waiver of any warranty claim related to the reported defect, and the limited warranty shall be deemed null and void with respect to that claim.

This warranty applies only to defects in materials and workmanship covered under the terms of the limited warranty and does not cover damage resulting from misuse, abuse, neglect, accidents, improper maintenance, unauthorized modifications, or normal wear and tear.

ADAS Calibration

When Advanced Driver Assistance System (ADAS) calibration is performed as part
of your service, we warrant that the calibration was completed using appropriate
equipment and procedures available at the time of service.

Vehicle owners are responsible for maintaining their vehicles according to the
manufacturer’s recommendations after service is completed.

ADAS Calibration Limited Warranty Disclosure

Limited Warranty Period:
After the Rock warrants that ADAS (Advanced Driver Assistance Systems) calibration services were performed in accordance with applicable manufacturer procedures and industry standards. This limited warranty is valid for thirty (30) days from the date of the original invoice.

Warranty Coverage:
This warranty covers defects resulting solely from the workmanship of the ADAS calibration service performed by After the Rock during the warranty period.

Customer Notification Requirement:
The customer must notify After the Rock of any alleged calibration-related issue within the thirty (30)-day warranty period. Failure to provide notice within this period will void any warranty claim related to the calibration service.

Warranty Exclusions:
This limited warranty does not cover issues resulting from, including but not limited to:

  • Vehicle collisions or impact damage occurring after calibration.
  • Windshield replacement, glass removal, or component replacement performed by another party.
  • Suspension, steering, alignment, tire, wheel, or ride-height changes after calibration.
  • Damage caused by road hazards, misuse, neglect, or unauthorized repairs or modifications.
  • Manufacturer software updates, recalls, or changes made after the calibration service.
  • Normal wear and tear or conditions unrelated to the calibration workmanship.

Exclusive Remedy:
If After the Rock determines that a covered warranty claim exists, its sole obligation shall be to inspect and, if necessary, re-perform the ADAS calibration at no additional charge. This repair or recalibration is the customer’s exclusive remedy under this limited warranty.

Disclaimer:
Except as expressly stated herein, no other warranties, express or implied, including any implied warranties of merchantability or fitness for a particular purpose, are provided to the extent permitted by applicable law. In no event shall After the Rock be liable for incidental, consequential, special, or indirect damages arising from the use of the vehicle or the calibration service, except where prohibited by law.

What Is Not Covered

This warranty does not cover damage or conditions including:

  • Rock chips or impact damage after installation
  • Accidents or collisions
  • Vandalism or theft
  • Acts of nature, including hail, falling objects, floods, earthquakes, or severe weather
  • Vehicle frame damage or body flex
  • Rust or corrosion around the mounting surface
  • Pre-existing damage to the vehicle
  • Damage caused by another repair facility
  • Normal wear and aging of moldings or trim
  • Damage resulting from misuse, abuse, or improper vehicle maintenance

Warranty Limitations

This warranty applies only to workmanship performed by After The Rock.
It does not extend the manufacturer’s warranty on replacement glass or any
other vehicle components.

This warranty becomes void if the installed glass is removed, modified,
or repaired by another party prior to inspection by After The Rock.

Our maximum responsibility under this warranty shall be limited to repairing
or reinstalling the affected workmanship issue. This warranty does not cover
incidental, consequential, or indirect damages to the extent permitted by law.

Making a Warranty Claim

If you believe you have a warranty issue, please contact us as soon as reasonably
possible after discovering the problem.

Please be prepared to provide:

  • Your name
  • Date of service
  • Vehicle information
  • A description of the issue
  • Photos, if available

Warranty inspections may be required before repairs are authorized.

Contact Us

If you have questions regarding this warranty or wish to submit a warranty
claim, please contact:

After The Rock Windshield Repair
Phone: 801-330-9610
Email: aftertherock@outlook.com
Website: https://atrautoglass.com/

Call Text